Terms of Service

Effective Date: April 22, 2026  |  Last Updated: April 22, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our"), governing your access to and use of the website via313-pizza.rest and all related services, content, features, and functionality offered by Via 313 (collectively, the "Services").

By visiting our website, creating an account, placing an online order, signing up for promotional communications, or otherwise interacting with our digital platforms or in-person locations, you expressly agree to these Terms. Your continued use of the Services following the posting of any changes to these Terms will constitute your acceptance of such changes.

These Terms apply to all visitors, users, and others who access or use the Services, whether in person, online, through a mobile application, or through any third-party delivery or ordering platform that may feature Via 313 products or services.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case, "you" and "your" will refer to that entity. If you do not have such authority, or if you do not agree to these Terms, you must not access or use our Services.

2. About Via 313 — Description of Services

Via 313 is a food and beverage business operating in the United States, specializing in Detroit-style pizza and related food products. Our Services include, but are not limited to, the following:

• In-Store Dining: Customers may visit our physical restaurant location(s) to dine in and enjoy our menu offerings.
• Takeout and Pickup Orders: We offer takeout options through our website, by phone, or in person at our restaurant locations.
• Delivery Services: Delivery may be available directly or through authorized third-party delivery platforms. Availability of delivery is subject to geographic limitations and third-party terms.
• Online Ordering Platform: Our website at via313-pizza.rest may provide an online ordering system allowing customers to browse our menu, customize orders, and complete purchases.
• Catering and Special Orders: Via 313 may offer catering services and special order options for events and group occasions, subject to availability and separate pricing arrangements.
• Promotions and Loyalty Programs: We may from time to time offer promotional discounts, loyalty rewards, or special offers through our website, email communications, or social media channels.
• Gift Cards: We may offer physical or electronic gift cards that can be used toward purchases at participating Via 313 locations.
• Informational Content: Our website provides information about our menu, ingredients, locations, hours of operation, and brand story.

Via 313 reserves the right to modify, expand, reduce, or discontinue any aspect of our Services at any time, with or without notice. We are not liable for any consequences arising from changes to our menu, hours of operation, location availability, or delivery coverage areas.

3. Eligibility

By using our Services, you represent and warrant that:

• You are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17), you have obtained the consent of a parent or legal guardian to use these Services;
• You have the legal capacity to enter into a binding agreement under applicable United States federal and state law;
• You are not prohibited from using the Services under the laws of the United States or any applicable state or jurisdiction;
• All information you provide to Via 313 is accurate, current, and complete;
• You will update your information promptly if it changes.

Via 313 does not knowingly collect information from individuals under the age of thirteen (13). If we become aware that a child under thirteen (13) has provided personal information, we will take steps to delete such information as required by the Children's Online Privacy Protection Act (COPPA).

4. User Accounts and Registration

Certain features of our Services, including online ordering and loyalty program participation, may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, truthful, and complete registration information;
• Maintain the security and confidentiality of your account credentials, including your password;
• Notify us immediately at [email protected] if you suspect unauthorized access to your account;
• Accept responsibility for all activities that occur under your account;
• Not share your account credentials with any third party.

Via 313 reserves the right to suspend or terminate accounts at our sole discretion, including but not limited to cases involving fraudulent activity, abuse of promotional offers, or violations of these Terms.

5. User Obligations and Prohibited Activities

As a condition of using our Services, you agree to use the Services only for lawful purposes and in a manner consistent with these Terms. You agree that you will not engage in any of the following prohibited activities:

• Fraudulent Conduct: Placing orders using stolen payment credentials, false identity information, or fraudulent promotional codes;
• System Interference: Using automated tools, bots, scrapers, or scripts to access, collect, or interact with our website without our prior written consent;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of our website, servers, databases, or any systems connected to our Services;
• Disruptive Behavior: Transmitting any material that contains viruses, malware, ransomware, or any other harmful or disruptive computer code;
• Abuse of Promotions: Creating multiple accounts to exploit promotional offers, discounts, or loyalty programs in a manner not intended by Via 313;
• Impersonation: Impersonating any person, entity, or Via 313 representative, or falsely claiming affiliation with Via 313;
• Harassment: Using our Services in any way that harasses, intimidates, threatens, or harms any individual, including Via 313 employees, staff, or other customers;
• Intellectual Property Violations: Copying, reproducing, distributing, or creating derivative works from any content on our website without prior written authorization;
• Defamatory Content: Posting or submitting any false, misleading, defamatory, or malicious reviews, comments, or feedback about Via 313 or its personnel;
• Violation of Laws: Using the Services in any manner that violates any applicable federal, state, or local law or regulation of the United States;
• Resale: Purchasing Via 313 products or gift cards for unauthorized resale or commercial distribution without express written consent.

Via 313 reserves the right to investigate any suspected violations of these Terms and to take appropriate action, including suspending or terminating your access to our Services, reporting conduct to law enforcement authorities, or pursuing legal remedies available under applicable law.

6. Online Ordering and Payment Terms

6.1 Order Placement

When you place an order through our website or any authorized ordering platform, you are making an offer to purchase the selected items at the prices listed. Via 313 reserves the right to accept, modify, or decline any order at our sole discretion. An order confirmation does not constitute acceptance until the order has been confirmed and payment has been processed.

6.2 Pricing and Menu Items

All prices displayed on our website are in United States Dollars (USD) and are subject to applicable federal, state, and local sales taxes. Via 313 reserves the right to change prices, menu items, and availability at any time without prior notice. In the event of a pricing error, Via 313 reserves the right to cancel the affected order and refund any amounts paid.

6.3 Payment Methods

We accept various forms of payment as indicated on our website and at our physical locations, which may include major credit and debit cards, digital payment methods, and Via 313 gift cards. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize Via 313 to charge the applicable fees to that method.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally considered final once an order has been prepared. If you experience an issue with your order — including incorrect items, missing items, or quality concerns — please contact us promptly at [email protected]. Via 313 will review such concerns on a case-by-case basis and may, at our sole discretion, offer a refund, credit, or replacement.

Cancellation of orders may be possible if the order has not yet been prepared. Once preparation has begun, cancellations may not be accepted and refunds may not be issued.

6.5 Third-Party Delivery Platforms

If you place an order through a third-party delivery platform (such as DoorDash, Uber Eats, or similar services), your order and payment may be subject to the terms and conditions of that third-party platform. Via 313 is not responsible for the acts or omissions of third-party delivery partners, including delivery delays, errors, or quality of delivery service.

7. Intellectual Property Rights

All content, materials, and intellectual property available through our Services, including but not limited to our brand name Via 313, logo, trade dress, website design, text, graphics, photographs, videos, menus, recipes, software, and source code (collectively, "Intellectual Property"), are the exclusive property of Via 313 or its licensors and are protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark law under the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable federal and state laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our website and its content solely for your personal, non-commercial purposes in connection with our Services. This license does not permit you to:

• Reproduce, copy, duplicate, or sell any portion of the website or its content;
• Modify, adapt, translate, or create derivative works based on our Intellectual Property;
• Use our trademarks, logos, or brand elements without express written permission;
• Frame or mirror any portion of our website on any other website or server;
• Reverse engineer, decompile, or disassemble any software or systems used in connection with our Services.

Any unauthorized use of our Intellectual Property may constitute a violation of applicable law and may result in legal action. If you believe any content on our website infringes upon your intellectual property rights, please contact us at [email protected].

8. Disclaimers and "As-Is" Basis

To the fullest extent permitted by applicable law, Via 313 expressly disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including without limitation:

• Any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement;
• Any warranties that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• Any warranties regarding the accuracy, completeness, reliability, or timeliness of any content, information, or materials provided on our website;
• Any warranties that orders will be fulfilled without delay, error, or disruption;
• Any warranties regarding the nutritional accuracy of menu items, allergen information, or caloric content listed on our website.

Allergen and Dietary Information: Via 313 makes reasonable efforts to provide accurate information regarding common food allergens and dietary considerations. However, our food products are prepared in facilities that handle a variety of ingredients, and cross-contamination is possible. Customers with food allergies or dietary restrictions are advised to contact us directly at [email protected] before placing an order. Via 313 does not assume liability for adverse reactions resulting from undisclosed allergens or inaccurate dietary information.

9. Limitation of Liability

Without limiting the foregoing, Via 313's total cumulative liability to you for any and all claims arising out of or related to these Terms or the Services shall not exceed the greater of: (a) the total amount paid by you to Via 313 in the twelve (12) months preceding the event giving rise to the claim; or (b) one hundred United States dollars ($100.00).

The limitations set forth in this section apply regardless of the theory of liability, whether based in contract, tort (including negligence), strict liability, or any other legal or equitable theory. Some states may not allow the exclusion or limitation of certain damages; in such states, our liability will be limited to the fullest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Via 313 and its officers, directors, shareholders, employees, contractors, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in connection with:

• Your use of or access to the Services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement or misappropriation of any intellectual property or other rights of any third party;
• Any content or information you submit, post, or transmit through our Services;
• Any fraudulent, negligent, or willfully harmful conduct on your part.

Via 313 reserves the right, at its own expense, to assume exclusive control and defense of any matter otherwise subject to indemnification by you. In that event, you agree to cooperate with Via 313 in asserting any available defenses and to promptly notify Via 313 of any third-party claims that may trigger your indemnification obligations under this section.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the practices described in our Privacy Policy.

To the extent applicable, Via 313 complies with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act) with respect to consumer data protection and privacy rights. If you are a California resident, you may have additional rights regarding your personal information as described in our Privacy Policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services that are not owned or controlled by Via 313, including but not limited to third-party delivery platforms, social media networks, and payment processors. Via 313 has no control over the content, privacy practices, or terms of service of any third-party websites and does not assume responsibility or liability for any practices of such third parties.

We encourage you to review the privacy policies and terms of service of any third-party websites or services you access in connection with your use of our Services. The inclusion of any third-party link on our website does not constitute an endorsement, approval, or recommendation of that third party or its products and services.

13. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Via 313 is registered and principally operating, without regard to its conflict of law provisions.

Subject to the dispute resolution provisions set forth in Section 14, you agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States in the jurisdiction where Via 313 is principally based. You hereby consent to the personal jurisdiction and venue of such courts and waive any objection to the laying of venue in such courts.

These Terms are subject to applicable United States federal law, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) regarding unfair or deceptive acts and practices in commerce, the Electronic Communications Privacy Act, COPPA, and other applicable federal statutes.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute informally. If you have a complaint or dispute with Via 313, please contact us first at [email protected] with a written description of your concern and the resolution you are seeking. Via 313 will make a good-faith effort to respond within thirty (30) calendar days of receiving your notice.

14.2 Binding Arbitration

If informal resolution efforts fail, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any breach, termination, enforcement, interpretation, or validity thereof — including the determination of the scope or applicability of this arbitration agreement — shall be resolved by binding arbitration administered by a recognized arbitration organization such as the American Arbitration Association (AAA) under its applicable commercial arbitration rules, rather than in a court of law.

The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees unless the arbitrator determines that a party's claims or defenses were frivolous.

14.3 Class Action Waiver

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration. In addition, claims that qualify for small claims court may be brought in the appropriate small claims court in lieu of arbitration.

15. Term and Termination

These Terms remain in full force and effect for as long as you use the Services or maintain an account with Via 313. Via 313 reserves the right to suspend or terminate your access to any or all of the Services at any time, with or without cause and with or without notice, including but not limited to circumstances where:

• You have violated these Terms or any applicable law or regulation;
• You have engaged in fraudulent, abusive, or unlawful conduct;
• Via 313 determines, in its sole discretion, that your use of the Services is harmful to Via 313, other customers, or third parties;
• Via 313 ceases to operate or discontinues a Service.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Services will immediately cease.

The following sections shall survive termination of these Terms: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive termination.

16. Changes to These Terms

Via 313 reserves the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice through our website, via email to registered users, or by other reasonable means.

Your continued use of the Services following the posting of revised Terms constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically to stay informed about your rights and obligations. If you do not agree to any changes, you must discontinue your use of the Services.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, unlawful, void, or unenforceable for any reason, such provision shall be deemed severed from these Terms and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect to the maximum extent permitted by applicable law.

Where a provision is found to be unenforceable, the parties agree that the reviewing court or arbitrator shall modify such provision to the minimum extent necessary to make it enforceable, and that the intent of the parties as reflected in the original provision shall be honored to the greatest extent possible.

18. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published on our website, constitute the entire agreement between you and Via 313 with respect to the subject matter herein and supersede all prior or contemporaneous agreements, negotiations, representations, or understandings, whether written or oral, relating to the Services.

The failure of Via 313 to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Via 313's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Force Majeure

Via 313 shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or public health emergencies, war, terrorism, civil unrest, government orders, labor disputes, supply chain disruptions, power outages, internet service interruptions, or any other event beyond Via 313's reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, Via 313 will make reasonable efforts to notify affected customers and to resume normal operations as soon as practicable.

20. Accessibility

Via 313 is committed to making its website and Services accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including guidance from the Web Content Accessibility Guidelines (WCAG) and applicable requirements under the Americans with Disabilities Act (ADA). If you experience any difficulty accessing our website or Services due to a disability, please contact us at [email protected] so that we may assist you.

21. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, or if you need to contact Via 313 for any purpose related to these Terms, please reach out to us using the following contact information:

We endeavor to respond to all inquiries within a reasonable time. For urgent matters related to an active order, please contact the specific restaurant location directly or reach us via email at the address above.

These Terms of Service were last updated on April 22, 2026. Via 313 reserves all rights not expressly granted in these Terms. Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and Via 313. These Terms are drafted in accordance with applicable United States federal law and relevant state law and are intended to be interpreted as broadly as the law permits to protect the lawful interests of Via 313 and its customers.